Accessibility statement

311help.online is committed to making our product and our marketing site usable by every resident and every public-sector team member, regardless of ability.

Our target

We design against WCAG 2.1 Level AA. Our voice agent uses plain-language prompts, supports relay services, and operates in English and Spanish by default. We have not yet completed a third-party audit; this statement is a self-attestation of our design intent and current practice.

This site

• Semantic HTML5 landmarks and a skip-to-main-content link on every page.
• Visible 3px focus rings on every interactive element.
• Color contrast designed against the WCAG 2.1 AA bar for the green palette.
• Animations respect prefers-reduced-motion.
• Form fields have associated labels, required state in text (not color alone), and native HTML5 validation.

Reporting a barrier

If you encounter an accessibility barrier on this site or in our product, please email accessibility@311help.online. We aim to respond within two business days.