Answer every 311 call.
Instantly.
A voice agent that picks up the moment a resident dials 311, gathers the details, and files the right service request — across every department, day or night.
Designed for the departments residents call most
- Sanitation
- Storm Water
- Water & Utilities
- Streets & Roads
- Public Safety
- Code Enforcement
From a phone call to a filed request — in one conversation.
No new number for residents to learn. They call 311 the way they always have; the agent does the rest.
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Resident dials 311
A resident calls the same 311 number they've always used — to report an issue or ask about a city service.
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Agent picks up
It answers instantly, in a natural voice. No menu trees, no hold music, no after-hours voicemail.
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Collects the details
The agent gathers the address, the issue, and any specifics — confirming each one with the resident as it goes.
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Submits the request
The completed request is filed in the right department's system.
Built for the realities of a public 311 line.
Everything a resident expects from a great call — and everything your team needs to trust what gets filed.
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Knows every department
One agent routes across sanitation, storm water, water & utilities, streets & roads, public safety non-emergency, code enforcement and more — and files in the right system.
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Always answered
Peak Monday mornings, 2 a.m., a snow event — every caller is greeted instantly, so nothing rolls to voicemail.
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Speaks the resident's language
Handles calls in English and Spanish out of the box, with more languages available — no separate line to call.
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Warm handoff to your team
When a call needs a person, it transfers with the full transcript and details already captured — no repeating.
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Fits your existing stack
Files into the 311 / CRM systems you already run and exports a clean, structured request for every call.
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Accessible by design
Plain-language prompts, relay-service friendly, and designed against WCAG 2.1 AA for residents and staff alike.
Designed to keep resident data safe.
Built around the privacy expectations of public agencies.
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No third-party sharing
We don't sell, license, or share resident or agency data with any third party. Period.
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Encrypted in transit and at rest
All calls and stored records use TLS 1.3 in transit and AES-256 at rest.
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U.S. data residency
Calls, transcripts, and records are stored exclusively in U.S.-based infrastructure regions.
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Not used to train AI models
Your residents' conversations are never used to train or fine-tune any AI model — ours or anyone else's.
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Accessibility-first
Designed against WCAG 2.1 AA with visible focus rings, semantic landmarks, full keyboard support, and reduced-motion support.
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Public-safety calls handled with care
Non-emergency safety conversations are routed straight to your agency's records system. Sensitive details aren't retained in our environment beyond what's needed to file the request.
Talk to the agent yourself.
Open a live voice line in your browser, play the resident — a missed trash pickup, a water leak, a streetlight out — and watch the agent handle the call end to end.
- Real-time voice conversation in your browser
- Same agent your residents would hear, scoped to common 311 calls
- Up to 3 minutes per call · no procurement commitment
Start the live demo
Use your work email — personal email providers aren't supported. We'll email you a 6-digit code to verify it's really you.
Common questions from 311 teams.
What is 311help.online?
311help.online is an AI voice agent for U.S. city and county 311 service lines. It answers every call instantly, captures the resident's request in a natural conversation, files it in the correct department's system, and routes it for follow-up — 24 hours a day.
Can I try it live?
Yes. You can talk to the agent right in your browser — no software to install. Press the demo button, allow microphone access, and play the resident reporting a typical 311 issue. Live demo calls are limited to a work email address and capped at three minutes.
Which departments does it support?
It supports the service categories residents call 311 about most: sanitation and trash collection, storm water and drainage, water and utilities, streets and roads, public safety non-emergency, and code enforcement. Additional departments can be added to fit how your city or county is organized.
Is it accessible?
Yes. The product and this site are designed against WCAG 2.1 AA — with visible focus rings, semantic structure, full keyboard support, and support for reduced motion. The voice agent uses plain-language prompts, is relay-service friendly, and supports English and Spanish out of the box with additional languages available.
What happens when a call needs a human?
The agent performs a warm handoff to a member of your team with the full transcript and captured details already in hand — the resident never has to repeat themselves.
How does it integrate with our existing 311 / CRM system?
It files into the systems your team already runs and exports a clean, structured service request for every call, so there is no parallel data set to reconcile.
Do residents have to call a new number?
No. Residents call 311 the way they always have. The agent answers on the first ring instead of routing to a menu tree, hold music, or after-hours voicemail.
Where is call and resident data stored?
All call audio, transcripts, and request records are stored in U.S.-based cloud regions. We do not replicate or back up data outside the United States.
Is resident or agency data shared with third parties?
No. We do not sell, license, or share resident or agency data with marketers, brokers, or any other third party. Your data is used only to deliver the service for your jurisdiction.
Are calls used to train AI models?
No. Your residents' conversations are never used to train or fine-tune AI models, ours or our vendors'. Model training is disabled on every component in the call path.
How are non-emergency public-safety calls handled?
Non-emergency safety calls (parking, noise, abandoned vehicles, low-priority disturbances) are routed straight to your agency's records system. Sensitive details are not retained in our environment beyond what's needed to file the request.